Job Description

Brief Description and Purpose of the Position

The Sr. Ecommerce Specialist leads the execution of ecommerce operations and commercial management of high-value accounts. The role ensures platform performance across multiple marketplaces and webstore accounts by managing Ecommerce Specialists, driving operational efficiency, and achieving GMV targets. This position requires advanced problem-solving skills, team leadership, and the ability to translate data into actionable insights.

Key Responsibilities 
Area/Competencies	Supporting Actions
Leadership & Team Oversight	• Lead, train, and mentor Ecommerce Specialists handling operations and commercial accounts.
• Serve as point person for escalations across operations and platforms.
• Align team KPIs with company goals and ensure delivery.
Commercial Account Management	• Handle GMV-based high-value accounts (e.g., top brands on Lazada, Shopee, TikTok, Webstore).
• Optimize product listings, promotions, campaign participation, and platform visibility.
• Build performance plans per account to exceed monthly GMV targets.
Performance & GMV Growth	• Develop and execute growth strategies per account/channel.
• Monitor and report account performance (GMV, CTR, conversion, etc.).
• Coordinate with marketing for platform campaigns, vouchers, and ads.
Ecommerce Operational Oversight	• Supervise end-to-end ecommerce processes from order to fulfillment.
• Support warehouse and logistics team to maintain SLAs.
• Ensure zero backlog and timely returns/refund processing.
Platform Optimization & Partnership Management	• Collaborate with platform category managers to gain visibility and support.
• Join partner webinars, seller summits, and new feature rollouts.
• Represent the brand in escalations and strategic discussions with platforms.
Data Analysis & Decision Making	• Use BI dashboards and platform analytics to make data-driven decisions.
• Prepare monthly performance reports and improvement roadmaps.
• Recommend adjustments to pricing, inventory, and campaigns.
Budgeting & Cost Control	• Ensure profitability of operations per account through cost analysis.
• Track budgets for platform ads, discounts, and logistics costs.
• Propose ways to increase CM% per account and per order.
Client Relationship Management (Internal/External)	• Liaise with internal stakeholders (logistics, IT, finance) for seamless execution.
• Build strong relationships with external brand principals and distributors.
• Ensure proper alignment of brand goals with platform initiatives.
Project Management	• Lead and implement ecommerce-related projects such as new product launches, campaigns, and system improvements.
• Monitor milestones and deliverables to meet timelines.
Crisis and Escalation Management	• Serve as the escalation point for complex operational or client issues.
• Develop preventive measures and contingency plans.

Requirements

Qualification Standards
Education	•	Bachelor’s Degree
Experience	•	Profession: E-commerce and Digital Marketing
•	Leadership: 1 – 2 Year 

Date Posted : 08/19/2025 (9 months ago)